CANCELLATION POLICY. Online sales may only be cancelled up until merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.
RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. If you choose Doorway Delivery and a return is made, your refund may be subject to a re-stocking fee of $199. To initiate a return, please contact 210-560-5140, and they will provide instructions for returning your merchandise. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
For purchases made in a showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. If you return items within 48 hours of delivery , only 80% of the purchase price will be refunded if items are in box, if assembled upon delivery no refund is available.